FAQs
If service is already on, the account will be switched to the new account holder’s name the next business day. If service is not on, power can be turned on the same day as long as the service request is completed by 3 p.m.
Residential customers who do not provide a Social Security number must pay a deposit equal to three months' average consumption. Commercial customers must pay a deposit equal to two months' average consumption.
Customers must ensure that VTES has access to the meter at all times for rereads, maintenance, emergencies, accuracy tests, and repairs.
We accept cash, check, money order, Visa, Mastercard, and American Express. Customers may pay in person at the VTES office located at 601 Energy Dr, or the Virginia Tech Bursar’s Office located in the Student Services Building at 800 Washington Street without a service fee.
ACH and eCheck payments made online, by phone at 866-377-8732, or through Auto Pay are also available at no additional cost.
For online, phone, Text to Pay, or Auto Pay transactions using a credit or debit card, a 2.75% non-refundable service fee will be charged by the payment processing company. The service fee will be added to the payment amount and itemized separately on your receipt.
See our payments page for more information.
A 2.75% non-refundable service fee will be charged by the payment processing company for credit card or debit card payments made online, by phone at 866-377-8732, through Auto Pay ,or though Text to Pay. The service fee will be added to the payment amount and itemized separately on your receipt.
ACH and eCheck payments made online, by phone at 866-377-8732, or through Auto Pay are also available at no additional cost.
Customers may also avoid the service fee by paying in in person at the VTES office located at 601 Energy Dr, or the Virginia Tech Bursar’s Office located in the Student Services Building at 800 Washington Street without a service fee.
Yes. Please write the account number in the memo section of each check to ensure the payment is posted to the proper account.
Monday through Friday, from 8 a.m. to 5 p.m.
See our power outage page for more information.
To close an account, the account holder must call us at 540-231-6437 or visit our office at 601 Energy Dr.
Yes. To schedule an appointment for someone to come to your residence for an estimate, please call our office at 540-231-6437. The full cost must be paid before work can begin.
Overdue interest charges apply to all accounts with a past-due balance.
Interest is charged monthly at a rate of .75% (9% APY) per month on the past-due billed balance.
Accounts are subject to disconnection when they become 45 days past due.
To restore service, the full outstanding balance and a reconnection fee must be paid. The reconnection fee is $20 for residential customers. For comercial customers, the fee starts at $25 and varies based upon the type of service.
A customer charge is applied to every metered account. The charge covers the cost of maintaining the meter.
Refunds for payments made by cash or check are issued by check from the University Controller's Office. Credit or debit card refunds are processed back to the original card used for the transaction.
Any credit or debit card service fee charged by the payment processing company is non-refundable and will not be returned as part of a refund, adjustment, cancellation, dispute, or payment reversal.
Please refer to the rates page.
Please refer to the solar (net) meters page.
Please refer to our AMI Meters FAQ page.
You can view the past 14 months of daily and hourly electric usage on billpay.vtes.vt.edu. Once you have signed in, select "Detailed Usage" from the menu.
Virginia Tech Electric Service will not provide billing adjustments for high usage caused by faulty equipment located behind the meter.
“Behind the meter” refers to any equipment, wiring, or devices that are part of the customer’s property and electrical system, beyond the point where service is delivered.
We recommend contacting VTES directly at 540-231-6437. If an error is found on our part, VTES will apply a credit to your account.