FAQs
If service is already on, the account will be switched to the new account holder’s name the next business day. If service is not on, power can be turned on the same day as long as the service request is completed by 3 p.m.
Residential customers who do not provide a Social Security number must pay a deposit equal to three months' average consumption. Commercial customers must pay a deposit equal to two months' average consumption.
Customers must ensure that VTES has access to the meter at all times for rereads, maintenance, emergencies, accuracy tests, and repairs.
We accept cash, check, money order, Visa, Mastercard, and American Express. Payments can be made by mail, online, by phone at (866)377-8732, at the VTES office located at 601 Energy Dr, or the Virginia Tech Bursar’s Office located at the Student Services Building at 800 Washington Street.
See our payments page for more information.
Yes. Please write the account number in the memo section of each check to ensure the payment is posted to the proper account.
Monday through Friday, from 8 a.m. to 5 p.m.
See our power outage page for more information.
To close an account, the account holder must call us at 540-231-6437 or visit our office at 601 Energy Dr.
Yes. To schedule an appointment for someone to come to your residence for an estimate, please call our office at 540-231-6437. The full cost must be paid before work can begin.
Overdue interest charges apply to all accounts with a past-due balance.
Interest is charged monthly at a rate of .75% (9% APY) per month on the past-due billed balance.
Accounts are subject to disconnection when they become 45 days past due.
To restore service, the full outstanding balance and a reconnection fee must be paid. The reconnection fee is $20 for residential customers. For comercial customers, the fee starts at $25 and varies based upon the type of service.
A customer charge is applied to every metered account. The charge covers the cost of maintaining the meter.
Refunds for paymentsmade by cash or check are issued by check from the University Controller's Office.
Credit card refunds are processed back to the original card used for the transaction.
Please refer to the rates page.
Please refer to the solar (net) meters page.
Please refer to our AMI Meters FAQ page.