If the service is already on, the account will be switched to the new account holder’s name the next business day. If the service is not on, power can be turned on the same day as long as the service request is complete by 3 p.m.
To sign the application and provide your social security number.
Residential customers do not have to pay a deposit. Commercial customers must pay a deposit equal to two months of service.
We accept cash, check, money order, Visa, Mastercard, and American Express. Payments can be made by mail, online, or at our office or the Virginia Tech Bursar’s Office located at the Student Services Building on Washington Street. Customers may also sign up for direct debit by filling out the appropriate paperwork in our office. Payments cannot be accepted over the phone.
Yes. Please write the account number in the memo section of each check to ensure the payment is posted to the proper account.
Monday through Friday, from 8 a.m. to 5 p.m.
To report a power outage or emergency call 540-231-6437. If you are calling after normal business hours select option one or stay on the line to be connected to the Virginia Tech Police Department, who will contact the proper Virginia Tech Electric Service personnel to investigate the power outage or emergency.
To close an account, the account holder must call or come into the office.
Yes. To schedule an appointment for someone to come to your residence for an estimate, call the office. We require that the cost be paid before work can begin.
If your account has been disconnected for nonpayment, the outstanding balance and a reconnection fee must be paid in full. The reconnection fee is $20 for residential customers. The fee starts and $25 and varies for commercial customers and is based upon how long service was disconnected. for a residential customer is $20. For a commercial customer, the rate varies depending upon how the service was disconnected.
A customer charge is applied to every metered account. The charge covers the cost of maintaining the meter.