FAQs
If the service is already on, the account will be switched to the new account holder’s name the next business day. If the service is not on, power can be turned on the same day as long as the service request is complete by 3 p.m.
Residential customers who do not provide a social security number must pay a deposit equal to three months of service. Commercial customers must pay a deposit equal to two months of service.
We accept cash, check, money order, Visa, Mastercard, and American Express. Payments can be made by mail, online, by phone at (866)377-8732, at the VTES office, or the Virginia Tech Bursar’s Office located at the Student Services Building on Washington Street. See our payments page for more information.
Yes. Please write the account number in the memo section of each check to ensure the payment is posted to the proper account.
Monday through Friday, from 8 a.m. to 5 p.m.
See our power outage page for more information.
To close an account, the account holder must call or come into the office.
Yes. To schedule an appointment for someone to come to your residence for an estimate, call our office. We require that the cost be paid before work can begin.
Overdue interest charges will be assessed to all accounts with a past due balance.
Overdue interest charges will be charged monthly at the rate of .75% per month (9% APY) on the past due billed balance on unpaid accounts.
Your account is subject to disconnection when it becomes 2 months past due. If your account has been disconnected for nonpayment, the outstanding balance and a reconnection fee must be paid in full. The reconnection fee is $20 for residential customers. The fee starts at $25 and varies for commercial customers based upon the type of service.
A customer charge is applied to every metered account. The charge covers the cost of maintaining the meter.
Refunds due from transactions by cash and/or check are issued by check from the University Controller's Office. Credit card refunds are handled in the same manner as the original transaction. In other words, a refund must be credited back to the original card number.
Please refer to the rates page.
Please refer to the solar (net) meters page.
Please see our AMI Meters FAQ page.